Refund policy

Return and Refund Policy

At buysket, we want you to be happy with your purchase. If your order arrives damaged, defective, incorrect, or does not meet the eligible return conditions below, we’re here to help.

Please read this Return and Refund Policy carefully to understand when and how you can request a return, replacement, exchange, or refund.

1. Return Eligibility

You may request a return if:

  • The product is damaged, defective, or faulty when received.

  • You received the wrong product, size, colour, or quantity.

  • The product is significantly different from its description or listing.

  • The product meets the applicable return conditions stated on its product page.

  • The return request is submitted within 3 DAYS of delivery.

To be eligible for a return, the product should generally:

  • Be unused, unworn, and in its original condition.

  • Be returned with its original packaging, tags, labels, accessories, manuals, and other included items, where applicable.

  • Not show signs of use, washing, alteration, damage, or misuse.

  • Be accompanied by the order details or other proof of purchase.

Certain products may have different return conditions due to their nature. Please check the product page before placing your order.

2. Return Timeframe

Return requests must be submitted within 3 DAYS from the date your order is shown as delivered.

To start a return, contact us at:

Email: preetgillnow@gmail.com

Please include your:

  • Order number

  • Product name

  • Reason for the return

  • Photos or videos, if the product is damaged, defective, or incorrect

Our team may review the request and provide further instructions before the product is returned.

Returns requested after the applicable return period may not be accepted, except where required under applicable law.

3. Damaged, Defective, or Incorrect Products

We take care to ensure that your order reaches you in good condition. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 3 DAYS of delivery.

Please provide clear photographs or videos showing:

  • The product

  • The damage or defect

  • The packaging, if it was damaged

  • The shipping label, where applicable

After reviewing the issue, we may offer an appropriate resolution, which may include:

  • A replacement

  • An exchange

  • A refund

  • Another appropriate remedy, where applicable

If the product was damaged, defective, or incorrect due to an issue attributable to us or our delivery process, we will cover the applicable return shipping cost, subject to verification.

4. Return Process

If your return request is approved, we will provide instructions for returning the product.

Depending on the product and circumstances, we may arrange a return pickup or provide instructions for self-shipping.

Please do not send products to an address other than the return address provided by our customer support team.

Products should be packed securely to prevent damage during return transit. We may be unable to accept a return if the product is damaged after delivery because of inadequate packaging or improper handling.

Once the returned product reaches us, it may be inspected to confirm that it meets the applicable return conditions.

5. Refund Process and Timing

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed within 3–5 DAYS after approval.

The time required for the refunded amount to appear in your bank account, card, UPI account, or original payment method may vary depending on your payment provider or financial institution.

For prepaid orders, refunds will generally be issued to the original payment method used for the purchase.

For Cash on Delivery orders, we may request valid bank account or UPI details to process the refund.

Shipping charges may be non-refundable for customer-initiated returns, except where the return is due to a damaged, defective, or incorrect product or where otherwise required by applicable law.

6. Exchanges

Where available, we may offer an exchange for an eligible product.

Exchange requests are subject to:

  • Product availability

  • The applicable 3-day return timeframe

  • The product being in eligible condition

  • Any product-specific exchange restrictions

If the requested replacement product is unavailable, we may offer a refund or another suitable resolution.

For size or colour exchanges where the original product is not defective or incorrect, the customer may be responsible for applicable return and delivery charges. Any such charges will be communicated before the exchange is processed.

7. Return Shipping Costs

For products that are damaged, defective, or incorrectly delivered due to an issue attributable to buysket, buysket will cover the applicable return shipping cost, subject to verification.

For customer-initiated returns, such as change of mind, incorrect size selection, colour preference, or personal preference, the return shipping charge will be equal to the delivery/shipping charge paid for the original order.

For example, if you paid ₹80 for delivery on your original order, the applicable return shipping charge will be ₹80.

Any applicable return shipping charge may be deducted from the refund amount or collected as communicated by our customer support team.

8. Non-Returnable Items

For hygiene, safety, customization, or other practical reasons, certain products may not be eligible for return unless they are received damaged, defective, or incorrect.

Non-returnable products may include:

  • Personal hygiene or intimate-use products

  • Certain beauty and skincare products after opening

  • Perishable products

  • Customized or personalized products

  • Products specifically marked as "non-returnable" on the product page

  • Products that have been used, washed, altered, damaged, or otherwise handled beyond what is reasonably necessary to inspect them

This list may vary depending on the product category. The return conditions displayed on the relevant product page will apply.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

9. Returns That May Be Rejected

A return may be rejected if:

  • The return request is submitted after the 3-day return period.

  • The product has been used, washed, altered, or damaged by the customer.

  • Original tags, packaging, accessories, or components are missing where they are required for return eligibility.

  • The product does not match the item originally purchased.

  • There is evidence of misuse or intentional damage.

  • The product is specifically identified as non-returnable.

If a return is rejected, we will communicate the reason to you.

10. Refunds for Cancelled Orders

If you cancel an eligible order before it has been shipped, we will process the refund according to the payment method and applicable cancellation terms.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure after delivery.

11. Order Issues and Customer Support

If you experience any issue with your order, please contact us rather than disposing of or returning the product without instructions.

We aim to review return and refund requests fairly and provide a reasonable resolution based on the circumstances of each case.

Contact us:

Store: buysket
Email: preetgillnow@gmail.com
Business Address: SOHANA SEC-78, MOHALI, PUNJAB, INDIA

12. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

Any updated version will be posted on this page with the revised effective date.

Last Updated: 2 October 2026